Case Study for:Floor & Decor
Floor & Decor, a hard surface flooring retailer with over 70 retail stores nationwide. F&D serves homeowners as well as professional contractors retailing its products through its stores in several states across the nation. It also sells products online.
In order to give their commercial customers the best prices and most flexible purchasing options possible, Floor & Decor offers lines of credit through their preferred credit provider, CIT. To fully leverage and scale this partnership, F&D needed a way to quickly check credit availability in their retail stores on demand. It also needed to generate invoices to send to their commercial customers while providing assignment notices to CIT.
The company also requires that their billing and invoicing be responsive and automated such that it can hold invoices until it receives notification that the invoiced inventory has left the store before submitting it for payment.
As a retail outfit, this level of automation with regard to commercial servicing was not available in their current POS system so the process from credit approval, to invoicing, to payment required numerous manual steps and time to fully orchestrate.
F&D leveraged the cloud and BillingPlatorm to place an invoicing and credit management system between CIT, the POS system and their store service clerks in order to tie all the processes together in a logical and manageable way, with as much automation as possible. The solution made it easy and seamless for store clerks to access Commercial credit limits centrally, in all of its stores, nation-wide. It automated the invoicing and credit payment process by retrieving data from both the bank as well as the POS in order to notify customers of their approved credit line; deliver dual copies of invoices to the bank and the customer; and update information about available credit in near-real-time.
BillingPlatform was configured to completely centralize and automate commercial billing, credit checks, and related functions by combining and centralizing data from both the POS as well as the CIT systems. It also provided web-based, billing and credit management tools for corporate management for managing the application configuration, invoicing processes, running reports, and servicing commercial customers.
The system eliminates manual invoicing cycles as well as long-winded, manual credit approval processes to create a fluid and intuitive, automated ecosystem supported by powerful reporting and management tools. The solution also delivers intelligent, event-based invoicing to ensure just-in-time delivery of invoices aligned directly with the delivery of goods.
- In-store, centralized Credit Availability Checks
- Centralized, web-based commercial and credit Account Management
- Account, Credit and Activity History Tracking
- Automated Return and Refund Accounting
- Document generation for automated credit approval letters
- Automated Invoicing including:
- Customized Invoice Templates
- Invoice Approval Processing
- Automated print queuing
- Event-based invoicing cycles
- Rate override
In-store, Centralized Credit Availability Checks:
BillingPlatform helps Floor & Decor provide a seamless and agile sales experience for both customers and employees by accelerating and simplifying the credit availability process. The application automatically combines data from CIT Bank and the F&D POS system to give store clerks the ability to run credit availability checks on demand for commercial customers at each customer service desk; apply credit to purchases, and automatically adjust credit balances on each account reflected in real time across all national branches from the corporate office. Every store clerk logs into the same, cloud system with visibility to credit balance information across all stores in the national chain.
F&D personnel are now able to access commercial accounts and run credit checks in seconds through an easy-to-use, point-and-click web UI hosted in the cloud - giving customers fast and accurate service on their store purchases.
Centralized Invoicing and Credit Account Management:
Floor & Decor now has a centralized management hub that can be accessed from anywhere by both store clerks and upper management. Everything from invoicing, to credit management, to reports, and more is all accessible through one connected platform – with configurable, role-based security that guarantees employees only have access to the data and features appropriate to their job function.
Account, Credit and Activity History Tracking:
BillingPlatform now allows F&D to track the history of credit related purchases, credit limits, balances, Automated Data Collection, or any change made in the system. This data can then be used to run any custom or standard report for accounting or for troubleshooting purposes. Account setup, purchases, and credit information is made available in secure, online reports and dashboards with convenient access to all of the data and tools needed to manage commercial credit and invoicing secured by configurable user roles.
Floor & Decor can now easily make changes to any piece of data in the system, quickly solve any errors or disputes, and easily report on any metric in the application.
Automated Return and Refund Support:
BillingPlatform gives Floor & Decor the ability to automatically reflect refunds and returns by applying negative amounts sourced from the POS system to any invoice, effectively voiding charges related to a specific invoice or invoice line item.
Document generation for automated credit approval letters:
Document generation combined with BillingPlatform’s built-in workflow allows F&D to automate the notification of approvals by generating and delivering welcome letters with the associated approval amounts when they enter the system from the approving bank. This allows the commercial customer the fastest possible access to the extended credit - eliminating potential mistakes or delays caused by manual processing.
As soon as the bank approves the credit line, the commercial customer is automatically notified with spending limits and terms and conditions to help them start using the credit line as soon as possible. This process improves business efficiency and allows management to focus on higher-value activities.
Automated Commercial Invoicing:
Floor & Decor utilizes BillingPlatform’s dynamic invoicing engine to:
- Customize invoice templates that customers can easily understand
- Automate collection of purchase data from the POS System
- Approve or bulk approve an invoice or a group of invoices before they’re sent out
- Send invoices to a printing queue for automated bulk printing.
- Leverage event-based invoicing to send invoices only when inventory leaves a store
- Utilize the rate override feature to allow them to use the rates defined in their POS system directly to avoid the hassle associated with the re-calculation of charges, replication of their entire inventory, and synchronization of millions of SKUs.
Customized Invoice Templates:
F&D has the ability to create an unlimited number of invoice templates in a format that all employees and customers can understand, with full graphical and branding capabilities – clearly displaying all line items in a logical and digestible composition.
With the flexible invoice template builder, F&D has the ability to take customer service to a new level by allowing individual customers to dictate the format and grouping of invoices specific to their needs.
Invoice Approval Processing:
BillingPlatform gives F&D the ability to manually or automatically approve any invoice or group of invoices based on customer configuration. Invoices can be searched based on any component (ID, Account, Product, etc.) and either approved individually or in mass with the bulk invoice approval tool.
Automated Print Queuing:
F&D utilizes BillingPlatform to send invoices to an FTP server connected to printers to print all approved invoices for a given day. Invoice Queues can be accessed through the web-based UI to monitor and troubleshoot the printing process as well as manually download and print a batch of invoices at one time.
Event-based invoicing cycles:
BillingPlatform responds automatically to data collected from the POS to allow F&D to set Event-based invoicing cycles that send invoices only when the corresponding inventory leaves the designated store to support just-in-time delivery of invoices in sync with the delivery of associated purchases.
This is made possible via BillingPlatform’s unique, event-based invoicing cycle feature that lets you to group like charges into discrete invoices and define an event that triggers the closure and delivery of the invoice.
Because Floor & Decor already has specific rates set in their POS system and all charges come into the system pre-rated, they utilize BillingPlatform’s Rate Override feature so they can use their pre-defined rates without having to take any unnecessary steps to bill for products that have already been priced and sold to the customer on the store floor.
With this feature F&D is able to avoid all of the hard work associated with re-calculating their charges, replicating their entire product catalog, and synchronizing millions of SKUs.
By thinking outside the box and leveraging cutting edge, cloud technology, Floor & Decor was able to transform a manually-intensive, cumbersome collection of tasks into a dynamic monetization ecosystem that delivers a seamless experience for their customers and employees and allows them to extend the very best credit terms to their commercial clients. In a very short amount of time, Floor & Decor was able to implement a completely configurable solution without having to write a single line of code.
The company can now easily scale their commercial credit and retail services with the best possible financing options provided by CIT bank. A once lengthy, manual invoicing process is now completely automated across all stores, nationally and the entire cycle from credit approval, to retail purchases, to invoicing and payment can be managed and monitored in a single, user-friendly, web-based application.